Call Centre   CLIM8 Call Centre The CLIM8 Call Centre is a highly customisable data capture module which includes the following features: Multiple types of 'Campaigns' can be created, each with it's own list of target clients. 'Read-only' data, stored within the CLIM8 database, can be displayed to the CLIM8 Call Centre users to make them aware of information relevant to the campaign (e.g. business size, credit rating, etc). Each campaign has a 'script' of how the call should progress. This can include pre-defined 'labels' with things to say to or ask the client, data fields to capture, or interactions to perform. Multiple people can work on the same campaign - the module will ensure that users do not accidently call the same person. A complete call history is displayed to the caller as soon as they are presented with a target client - ensuring they are fully aware of any previous call attempts. The ability to specify a 'do not contact until' date. Integrated telephony links - the caller never has to touch anything other than the keyboard and mouse. The ability to check at any time on how a campaign is progressing. Complete reporting on all campaign activity - including time per client.
		Call Centre